Heritage Center COVID-19 Update

Updated on September 21, 2020

Dear families and loved ones of Heritage Center residents,

To help keep you better informed and give you greater peace of mind about the health and safety of your loved one, we will be providing you with updates regarding our facility’s Coronavirus (COVID-19) status via text messaging.

We are continuing to follow guidance from the Centers for Medicare and Medicaid Services (CMS), the Indiana State Department of Health, and local health officials. We continue to follow the strict “No Visitor” policy issued by CMS on 3/13/20 (available below). Before reporting for work, all staff have their temperature taken and are screened for any symptoms of, or potential exposure to the virus. We are also taking the residents temperature and assessing for any respiratory symptoms on a daily basis. All new resident admissions, or current residents who are returning to the facility from the hospital, will be placed in a private room, located on a specifically designated wing of the facility for 14 days. After the resident has completed their 14 day observation period in the private room and have remained symptom free, they will be relocated to another room within the facility. All staff are required to wear face masks when in the facility.

If you would like to speak to someone regarding specific COVID-19 questions, please contact our Director of Nursing and Infection Preventionist, Jessica Schaefer at 812-602-2687.

Additional Contacts:

Vanessa DeBord, Director of Operations, Heritage Center: 812-602-2646

Courtney Cashman, Administrator, Heritage Center: 812-602-2725


Outdoor Visitation Guidelines

The Heritage Center will begin opening outdoor visitations with residents and their loved ones. The Indiana State Department of Health has released visitation guidelines to abide by while outdoor visits take place (see below for full guidelines). We will begin outdoor visits starting June 19, 2020. Visitations can be scheduled Monday-Friday. All outdoor visits will be held under our main entrance canopy. We will offer morning, afternoon, and evening visits. Visitors will report to the “Outdoor Visit Registration” area and will be escorted to the table where your visit will take place. Residents will be escorted by staff working on the unit that day to the visit location. To continue the safest practice in keeping our loved ones safe, we will follow all guidelines established by the Indiana State Department of Health including:

  • All visitors will be required to provide their contact information, receive a temperature check, and answer a COVID-19 health screening questionnaire. If you have a scheduled visit and you are experiencing respiratory symptoms, are running a fever, or have been exposed to a person with confirmed or suspected COVID-19, we ask that you contact the facility via phone to reschedule your visit.
  • No visitors under the age of 18 years will be allowed, at this time.
  • No more than 2 visitors permitted during a single visit.
  • All visitors and residents will be required to wear procedural masks for the duration of the visit.
  • Visitors and residents will have assigned seating allowing for appropriate social distancing of 6’ or more.
  • A staff member will always be present during the visit to allow for assistance if needed.
  • Alcohol based hand sanitizer must be used before and after each visit and the visiting stations will be sanitized in between the visits.
  • All visits will be subject to change due to weather.

To schedule an Outdoor Visit with your loved one, please click on the link:

If an outdoor visit is needed to be scheduled over the phone, please contact Activity Director, Tina Dyal, at (812) 602-2638.


Staying in Touch with Your Loved One

We would be happy to set up times for you to speak to your loved one over the phone or via video phone call. Please contact Tina Dyal for more information or to schedule a call. (812) 602-2638.



If you would like to add a family member to the text message updates, please call (812) 429-0700.

To set up a time to schedule a phone call or video phone call with your loved one, please call Tina Dyal: (812) 602-2638.

We apologize for any inconvenience this may cause, but know you join the entire the Holiday Health Care team in your willingness to do whatever is necessary to protect our residents.

Finally, please continue to pray for this country and all those affected around the world. We pray that God continues to bless this community, our wonderful health care staff, and Holiday’s healthcare ministry.



If you have additional questions about the COVID-19 virus, please visit:


CDC Frequently Asked Questions:

Outdoor Visitation Guidelines- ISDH:

CMS-Visitor Restrictions:

Indiana State Department of Health:

Vanderburgh County Health Department:

Governor Holcomb COVID-19 Briefing:

Local Ombudsman:
Voices Indiana, Inc.
Michelle Motta
(812) 423-2927